Return Policy
Thank you for visiting WebHydroponics.com!
We DO NOT Accept Returns On Any Used Equipment – Especially Trimmers and Presses.
Our goal is to provide the best indoor gardening products and customer service in every aspect of our business.
If you have received a damaged product or the wrong product, please let us know immediately and we will cover all costs to remedy the situation and get you exactly what you ordered.
Delivery Issues
Issues must be reported within 72 hours. Customers are responsible for returning items to Web Hydroponics, and for return shipping costs.
Freight Delivery Cancellations
When a customer cancels an in-transit shipment, that is, when the Shipping Carrier already has possession of a customer shipment, the customer is solely responsible for all shipping charges incurred by the Shipping Carrier, including the Shipping Carrier’s return shipping charges and return fees.
If you have any questions or concerns at all, prior to, or even after placing your order, please contact WebHydroponics.com at webhydro@gmail.com or 1-888-932-4937 with any and all questions about shipping or delivery requirements.
Unopened Products
If you have an unopened product, you can return it within 30 days of invoice date to get a full refund if the item is still brand new. The original itemized shipping costs are not refunded when items are returned. If it has been more than 30 days, but less than 90, we will automatically assess a 20% restocking fee. WE DO NOT ACCEPT RETURNS OF ANY UNOPENED PRODUCTS AFTER 90 DAYS. YOU WILL BE UNABLE TO RETURN ANY PRODUCT IF YOU WAIT MORE THAN 90 DAYS TO LET US KNOW OF ANY ISSUE/MISTAKE/MISSING ITEMS/ETC.
Defective Products
30 Days or Less
In the event your product proves to be defective within the first 30 days after purchase, we will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable.
31 Days or More
If your product falls within the warranty period, the manufacturer’s warranty policy will be what we follow. Contact us and we will assist you in returning your item. As per the manufacturer’s policy, we will make every effort to replace the defective unit with an immediate replacement upon verification of defect. Warranty permitting, we will exchange your product for a new one, or you can use that credit towards an alternative product or store credit. If you send back an item that fails to be defective, we will ship it back to you at your expense and charge labor for the diagnosis. If it is after 30 days and your item does not have a manufacturers warranty, we will determine the return circumstances on a case by case basis. Please contact us for more info.
If you have any questions or concerns at all, prior to, or even after placing your order, please contact WebHydroponics.com at webhydro@gmail.com or 1-888-932-4937 with any and all questions.
